It sounds like a big cliché and it really is. We can hear this from everywhere and we’re pretty tired of it. Life is a journey – it starts when one is born and ends when one dies. But for me the real story begins whenever one starts making his own choices, with or without full understanding of the logic behind it. I made thousands of choices already; from the foods I prefer to eat to the friends I love to hang out with, from the movies I prefer to watch to the life I want to live, among others. Most of the time, I am happy about the choices that I make and laugh at the wrong ones. I understand life as a journey, too, and that DEATH is the final destination.
But the greatest challenges always lie along the way, and this is where we should spend all our energies continuously making wise decisions. It is perfectly OK if we find ourselves struggling to sail along or get lost in the dark once in a while; as long as we are learning and becoming a better person each time we come again. Because, trust me, no one knows the perfect route. There are times where we have to come up with a big decision, which may just involve losing someone or something of great importance. It may not be a matter of life and death situation but regardless, it will greatly impact the rest of your life.
I have been working as a Tele-Service Representative (TSR) for almost 11 months now and I would love to say that for a first job, call center is the industry to be. A typical call center agent in Manila enjoys a high compensation package; deals with Americans, Canadians, British, Australians, etc. over the phone; works at night; partly viewed as intelligent individuals doing a not so intelligent stuff; among others. While some opinions are true about call center agents, there are a lot of misconceptions associated to them when all they want to do is just to see a clearer career path, earn and survive.
I started in a technical account with limited knowledge on technical stuffs. It was during those days when I see yet another instance where I learned to learn new things in a short span of time – troubleshooting devices for wired and wireless networks. I enjoyed the new experience and thought it’s something I would love to do for the next few years. Not until I realized, after only 2 months, that “troubleshooting devices” is not really an enjoyable thing to do.
The removal of that campaign from our company was somehow a good riddance for me. Unfortunately, I was transferred to an even boring and easier account. The great thing about it was meeting new people and creating a wider range of friends. While I may seem to be enjoying the corporate life, a big part of me is screaming to stop working for a moment and think about what I have become in the whole 11 months of going out at night and talking over the phone to several faceless individuals at the other side of the world. Then, I realized that I was just holding on for something that I always wanted to let go of.
There are times where we have to really think about something before coming up with a final decision. We are sometimes afraid to have regrets about the choices that we take. We are afraid to lose something and accomplish less in the future. But taking risks is just part of the journey … and finding out that you made the right choice is just one of the greatest rewards you’ll ever get in life.